Connection Issues
Hi EA Support, I’m having a connection issue with EA SPORTS FC 27 on PS5.
I recently purchased the game from the PlayStation Store using my own PSN account. My PSN account is linked to my own EA account, and there are no restrictions shown in my EA Penalty History.
Whenever I launch FC 27, I receive the message “You have lost your online connection” and cannot access Ultimate Team.
My PS5 has NAT Type 2, and other online games work normally. I’ve tried both my home Wi-Fi and mobile hotspot, updated the game, restored licences, and restarted my console, but the issue persists.
Could you please investigate whether this is an EA account authentication issue or a problem with FC 27’s connection to EA servers?
Thank you.
Hey iamrimuayyad for issues like this that look to be connection-based, the best thing to do is take a look at our connection troubleshooting steps here
Let me know if it makes a difference for you.
Darko
