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KulliKeijo1's avatar
KulliKeijo1
Rising Newcomer
2 days ago

Crashing on starting match/editing squad

 

I have been unable to use Ultimate Team on my main PSN account for several days.

Whenever I make changes to my squad and leave the menu, or try to start a match, I get kicked back to the main menu.

I have reinstalled the game and tried several troubleshooting steps, but nothing has worked.

IMPORTANT: I tested FC 27 Ultimate Team using another PSN account on the exact same PS5 and internet connection, and it worked perfectly.

This strongly suggests that the issue is specific to my main EA account or Ultimate Team club.

Could your technical team please investigate my account and club data? I would appreciate help from a human support advisor rather than more general troubleshooting instructions.

[Edited title for clarity - CM]

rivals
sbc
squad battles

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey KulliKeijo1​,

    Could you try opening your team on the web/companion app and deleting your active squad? Not the players themselves! Just the squad. Try building it again with some different players, and then try opening it in-game again. Let me know if that helps!

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