FC27 Lost connection to EA server

Hi everyone,

I'm experiencing a frustrating account-specific connection bug with EA Sports FC 27 and am hoping to get visibility from community managers or fellow players experiencing the same thing.

Here is a breakdown of what is happening:

The Core Issue: I am completely unable to connect to the EA servers on my main account when trying to play FC 27.

The Contrast (Previous Titles): Strangely enough, I tried logging into FC 26 using this exact same main account, and it works with zero issues. The blocking behavior is happening exclusively on FC 27.

Account Status: I checked my EA account management page, and I have no bans, suspensions, or active restrictions on my record.

The Alternate Account Test: When I switch over to log into an alternate account on the same hardware, network, and game version, I can connect to FC 27 instantly with no problems.

Network/Hardware: My internet is stable and working properly.

Because my main account connects fine to older EA titles and alternative accounts can connect to FC 27 on the same setup, this points directly to a backend profile sync or entitlements bug tied to my main account specifically for FC 27.

Has anyone encountered this specific version-locked account bug? Is there a backend sync or entitlement refresh support can perform to fix this?

Thanks in advance for any insights!