Forum Discussion

Booster-Streams's avatar
Booster-Streams
Rising Newcomer
1 day ago

Hacked

Hacked and team been sold now have no players anthing I can do 

3 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hi desso4678​,

    I'm very sorry to hear you're dealing with the same issue. Please see my post just above for the detailed steps you need to take.

    The most important first step is to secure your account, and then you'll need to contact our support team to report the missing coins and players.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hi Booster-Streams​,

    I'm so sorry to hear your account was hacked and your team was sold. I can only imagine how devastating it is to see your hard work gone.

    This is an account security issue, and our first priority is to make sure your account is safe. For your security, we can't restore content or make account changes here on the forums, but I will guide you through the correct steps.

    First, please secure your account immediately. Follow our guide on what to do when your account has been hacked. This will walk you through changing your password and enabling Login Verification to prevent further access.

    What to do if your EA Account was hacked

    Second, once your account is secure, you need to contact our support team to report the missing players and content. After you have reviewed the security guide, you can open a case by scrolling to the bottom of that page and selecting the Contact Us option.

    If you have any trouble with that, you can also use our direct webform here.

    I truly hope they can get this investigated for you.

  • desso4678's avatar
    desso4678
    Seasoned Newcomer
    1 day ago

    I have the same issue, is there anything I can do? Taken all my coins and traceable players out my squad