I got hacked

Hello,

I am contacting you because my EA account appears to have been compromised today.

I play on Xbox and still have access to my EA account and Ultimate Team, but I have discovered that someone has accessed my club without my permission.

Timeline of the incident:

• Around 1:00pm today: I last played Ultimate Team and my account was normal.
• Around 6:00pm today: I noticed that someone had accessed my account and discovered that my club had been compromised.

This means the unauthorised activity appears to have taken place between approximately 1:00pm and 6:00pm.

Before this happened, I had approximately 800,000 coins worth of club assets.

The unauthorised activity includes:

• Multiple players being sold on the Transfer Market.
• My Ultimate Team coin balance being reduced to almost zero.
• Several players being quick-sold.

I have not authorised any of these transactions.

I would like a full investigation into my account’s login history, Transfer Market activity, coin movements and player transactions, particularly within the timeframe provided above.

I am requesting that EA considers restoring the players and coins lost through this unauthorised access.

I would also like confirmation of what recovery options are available for the players that were quick-sold.

Please escalate this to the appropriate account security and Ultimate Team team.

I can provide my Xbox Gamertag, EA ID and any additional information required to verify my account.

Thank you.