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Mounzihinio's avatar
Mounzihinio
Seasoned Newcomer
2 days ago
Solved

EA FC UT fcpoints refunds

I am writing to express my concerns regarding my experience with EA FC and the FC Points I have purchased.

Over a significant period of time, I have spent a considerable amount of money on FC Points with the expectation that my purchases would contribute positively to my overall gaming experience. Unfortunately, I feel that the value and outcomes I have received do not align with the amount I have invested.

The current gameplay experience has left me feeling frustrated and disappointed, particularly given the financial commitment I have made to the game. As a paying customer, I believe it is reasonable to expect a fair and enjoyable experience that reflects the investment I have made.

I would appreciate it if my account and purchase history could be reviewed, and if possible, I would like to discuss potential options regarding a refund or compensation for FC Points purchases that I feel have not delivered the expected value.

Thank you for taking the time to consider my concerns. I look forward to your response and to finding a satisfactory resolution.

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey Mounzihinio​,

    I'm sorry that you feel that the game isn't rewarding enough, and that your purchases haven't been worth it.

    For any refunds, you'll need to reach out to the retailer where you bought your points, though I don't think they'll offer a refund if they've already been spent. What platform do you play on?