Missing contens and coins

First of all, hello. You brought the first hero pack to the market for 250k coins. Everyone shared on social media that they opened this pack and also showed that they got icon cards along with the hero. Based on this, I also opened hero packs for 250k coins, but I didn't get any icon cards. Secondly, I opened packs from the market with nearly 4 million coins and got nothing. My money went to waste, and I couldn't strengthen my team. I feel like I've been scammed. In addition, I bought a lot of FC points, and those went to waste too. I can say I've quit the game. If this problem isn't solved, I don't plan to return to the game. I want you to know that you will lose a very old and loyal customer, and I've been playing this game since 1996. I hope you can help.