Forum Discussion

BigTooze's avatar
BigTooze
Rising Newcomer
3 days ago

My account keeps getting hacked

I go on every day and loads of players have been sold and that and it’s a **bleep** take and ea do nothing about it 

2 Replies

  • Don’t report it to EA help, I did this and instead of trying to help they just banned me from the transfer market indefinitely. Change all your passwords and set up 2 step security.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi BigTooze​,

    I'm very sorry to hear that your players were sold. I understand how devastating it is to log in and find your club has been compromised, and I want to help you take the right steps immediately.

    The most critical action you must take right now is to re-secure your account to block the intruder from causing any further damage. Please immediately follow every step in our official Hacked Account Recovery Guide to secure your credentials:

    What to do if your EA Account was hacked

    Once you open the guide above, please scroll to the bottom of the page and click "Contact Us" to get in touch with our support team.

    They will be able to investigate the unauthorized access and assist you with your missing club content. For your privacy and security, we cannot view player data or restore items here on the public forums.

    I know how incredibly disheartening this situation is, and I truly hope our security team can help get your account recovered and your club sorted out quickly.