From one day the other I saw that all of my players were gone and I no longer have anything, I don’t know what happened if I got hacked or anything I don’t really know. I just have 3 loans and 2 evo players I left in the training camp
Community ManagerHi Pantukka361,
I'm so sorry to hear that your club has been emptied. I can only imagine how shocking and upsetting it must be to log in and find all of your players gone. This sounds like your account may have been compromised.
While we can't restore your content or check your account details here on the forums for your security, I will guide you through the two critical steps you need to take right now.
First, and most importantly, you must secure your EA Account immediately to prevent any further unauthorized activity. Please follow all the steps in our official security guide here:
What to do if your EA Account was hacked
Second, once your account is secure, you need to contact our support team to report the missing players. They are the only ones who can investigate what happened and see if your content can be restored.
After you have completed the security steps in the guide, you can scroll to the bottom of that same page and select the Contact Us option to open a case. If you run into any trouble, you can also use our direct webform.
I truly hope the team can get this investigated and sorted out for you as soon as possible.
