Thank you for the email address and username.
P
let me check
Prashant • 6:00 PM
no problem thankyou
Read • 6:01 PM
I understand why you're concerned, especially since you purchased the Season Pass with the expectation of receiving OTW Adeyemi.
However, if the alternative reward was automatically selected and the reward has already been claimed to the account, we're unfortunately unable to manually change the selection, replace the reward, or swap it for a different Season Pass reward afterward.
P
I appreciate that you purchased the pass specifically to obtain a certain item, and I understand why this feels unfair. However, once a reward has been granted to the account, we don't have the ability to exchange it for another option or manually provide the unselected reward.
Prashant • 6:02 PM
thats not fair i paid money and the game chose an item out of my control
Read • 6:04 PM
I understand why you feel that way. If the game truly selected the alternative reward without you making the choice yourself, I can see why you'd feel that you didn't receive the item you paid for.
However, from our side, we're unable to verify or alter a completed Season Pass reward selection. Once a reward has been granted to the account, we don't have the ability to exchange it for another reward option, manually grant OTW Adeyemi, or reverse the selection.
P
I appreciate that your concern isn't that you changed your mind afterward. Your concern is that the game allegedly made the selection for you. Unfortunately, even in that situation, we don't have a tool to replace the awarded item with the alternative reward.
RIP, we are not getting that card
