happy for you, honestly glad that you got it.
in my case they have been really dismissive, saying that i got the pack and can’t revert that blablabla, which is completely nonsense, I had no clear options, no clear indication, randomly assigned and is this 100% fall under our consumer rights since is an issue on their side. I paid the season pass and I expected to works as it should.
Thankfully a good support agent did submit a new case. Escalated it so hopefully they can have a look at it again.
Poor execution, poor management and poor accountability.