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GeorgieMN7's avatar
GeorgieMN7
Rising Newcomer
2 days ago

Random Ban

Randomly got banned for “cheating”. i don’t have the hardware or software for it and i have the anti cheat installed and everything. i went 15-0 in champs last weekend and then tuesday in division rivals i won 8 in a row and promoted to next division. all on myself my effort my time, just for me to randomly be banned 2 days later with no explanation. i appealed because it is truly unfair and unjustifiable if i do not get my account back i genuinely will never get another fifa/ea fc title again as i have played since fifa 14. you are losing customers ea customers who give their time money and effort into this game for you guys to not fix your game randomly send ban waves and have insanely slow support. do better for your customers i am genuinely disappointed

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1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hi GeorgieMN7​,

    Thanks for reaching out and sharing your experience.

    I understand how frustrating it must be to receive a ban, especially when you feel you've done nothing wrong and have invested so much time into the game.

    Since you've mentioned that you've already submitted an appeal, I'd recommend allowing our Terms of Service (ToS) team some time to review your case.

    You can keep an eye on your email and My Cases for any updates.

    Unfortunately, we're unable to review or overturn bans from the forum side, as these decisions are handled by our ToS team.

    I understand this isn't the experience you were hoping for, and I appreciate your patience while your appeal is being reviewed.

    Thanks for your understanding!

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