Forum Discussion

1972b7bd44cb64fa's avatar
1972b7bd44cb64fa
Seasoned Newcomer
1 day ago
Solved

Transfer Ban

I got a warning from EA on 6th Oct and submitted an appeal. I log in everyday to check  the status and it’s say new with the date changed, it’s obviously not getting checked so why change the status? 
I made a genuine mistake and brought a card thinking it was holographic and it wasn’t, I sold it for the same as I brought it! Really don’t see what the problem is here and why it is taking so long? This is now ruining my gaming experience, as I can’t no longer improve my team.

discussion

8 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Based on the image you shared 1972b7bd44cb64fa​ I don't see any issues.

    Have you received an email from the team with a reply and an outcome?

    Darko

  • 1972b7bd44cb64fa's avatar
    1972b7bd44cb64fa
    Seasoned Newcomer
    1 day ago

     No, I’ve had no contact from anyone. The status updates everyday just the date changes. I’ve not been able to use the transfer market for over 5 weeks now. 

  • 1972b7bd44cb64fa's avatar
    1972b7bd44cb64fa
    Seasoned Newcomer
    9 hours ago

    EA_Darko​ No, I’ve had no contact from anyone. The status updates everyday just the date changes. I’ve not been able to use the transfer market for over 5 weeks now. 

  • 1972b7bd44cb64fa's avatar
    1972b7bd44cb64fa
    Seasoned Newcomer
    6 hours ago

    Not a solution at all, as I can’t open a new case without closing the existing one first. That will mean waiting another 6 weeks without any reply. I have wrongly been punished and EA are doing nothing about it. No one to talk to and live support team just takes me to my case to review!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    You should be able to open a case with our live support team 1972b7bd44cb64fa​ without closing the original. 

    Darko

  • zhang5242888's avatar
    zhang5242888
    Newcomer
    5 hours ago

    Hi EA_Darko,

    I'm experiencing the same issue. My FC27 ban appeal (Case #257887699) was submitted on November 1 and has remained "New" for 10 days, although the displayed date keeps changing.

    I have tried contacting EA Help, but the AI assistant repeatedly redirects me to the Customer Care Solutions page instead of connecting me to a human advisor.

    Could you please explain how I can open a separate live support case without closing or affecting my existing appeal?

    Thank you!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Hey zhang5242888​ you should be able to open a new case by selecting a different reason for the case.

    Darko

Recent Discussions