Forum Discussion

tomnick98's avatar
tomnick98
Rising Novice
2 days ago

Ultimate Team Packet Loss

Anytime I load into a game, whether it be rivals or rush or any live event, I have the worst speed up lag I’ve ever experienced and it just says unstable connection. I checked a different game to see if my wifi was just bad but that game ran completely fine and my download speed is always over 100mbps. 

This is really frustrating and I can’t contact anyone either about it because I’m just sent to some random ai troubleshooting page that says to do things I’ve already done like Ethernet cable, stop streaming other devices, restart ps4 and modem but nothing works. My connection score says 54 and it’s been getting worse and worse in the last few days especially.

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. it sounds like you're on a wireless connection. Would you be able to switch to a wire? Wireless connections aren't as stable as being wired so disconnects and lag will be more frequent.

  • tomnick98's avatar
    tomnick98
    Rising Novice
    2 days ago

    I’m currently using an Ethernet cable and still having the same issues. My ping seems mostly fine sitting from 58-65 but I get speed up lag so often and get the red logo for losing data packets really consistently

  • tomnick98's avatar
    tomnick98
    Rising Novice
    2 days ago

    My connection score is a 54 where as my ISP average connection score is 85. Just looking for a fix as I genuinely can’t continue to play the game like this. Do I need to upgrade to a ps5 or have to get a new ISP or something else?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hello. A score of 54 indicates a very poor connection. I see you mentioned you're on a wire. In that case, please contact your ISP so they can diagnose the issues with your connection.

    Also, make sure to go over all the steps in this article for connection troubleshooting.

  • tomnick98's avatar
    tomnick98
    Rising Novice
    1 day ago

    As I said above, I’m already using an Ethernet cable and have tried using without it as well but still get the same issues. Without the Ethernet my ping goes to about 1000 everytime I get speed up lag and then with the Ethernet my ping stays relatively normal but I still get speed up lag and packet loss

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Please contact your ISP. A score of 54 is very low. Disconnects and lag are most definitely going to occur. Your ISP should look in to this.