404 extra time

Product: EA SPORTS FC Mobile
Platform:iOS
What's your device's make and model? Iphone 14 Pro Max
What's your device's firmware? 18.1.1
What is your game version? Up to date
In what game mode did the bug occur? Store
How often does the bug occur? Every time (100%)
What happens when the bug occurs? The extra time has a 404 issue, I though it was a bug for everyone. But it has been on my screen for at least a month.
What time did you see the bug? (HH:MM AM/PM) 1:00 PM

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Every time I click extra time, i have a couple thousand tokens to use, but havent been able to open.