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Purchased a pack and didn’t receive the items even though i was charged.
Today i was on the fc mobile, i noticed i was lacking a good Midfielder, so i went to the store section of the app. I saw there was a midfielder pack available and i purchased it. I was charged and it said something about an error… I assumed it was was a glitch so i restarted the app, hoping to see the rewards when i logged in. But no rewards were there. But i was charged full price, If support can help me with this, id love it.
Bug Report: Santorini Challenge III progression locked in Summer Special Event
Description: Dear EA Sports Support Team, I am experiencing a progression bug in the Summer Special event under the Santorini Challenge III chapter. Although I have completed the matches/skill games (which display green checkmarks), the nodes still show a lock icon, and the Summer Special Pack node remains locked. When I click on it, the error message says "Unlocks after completing the previous match", preventing me from claiming the rewards or progressing further to the "Restoration" section. Account & Issue Details: Event: Summer Special / Summer Vacation Section: Santorini Challenge III Issue: Nodes display both a green checkmark and a lock icon; progression is blocked. In-Game Name / UID: MR.MAX UID : 835037441310064640Store is completely blank / empty screen on FC Mobile
Hi, my in-game Store on FC Mobile is completely blank and won't load any items or video ads. I have already tried clearing cache, resetting my advertising ID, and completely reinstalling the game. My account is linked to Google Play Games. My User ID (UID): 994470106409701376 Please help me resolve/refresh this issue on my account. Thank you!117 Nyland's abrupt removal ruined my team
As the title said, this decision made my team so much worse. Not only has it ruined my plan to get 122 Mbappe, but it means that my used resources were wasted. These include: + 14 draft vouchers and 35 thousand gems intended for upcoming events. + Tens of thousands of shards. + Many crucial players: 117 Gullit, 117 Cannavaro, 118 Perisic, 119 George Best, 119 Makelele, 119 Mbappe (Purchased with shards) + 12,600 rank-up points to fully rank up, and hundreds of drafts to obtain the above-mentioned items + Alongside multiple 117-rated players exchanged for shards to buy 120-rated Bruno Fernandes and 12 Nylands Also, my balance is now at 17,000 shards, after buying 120 Bruno for 40,000 shards. Sharding him would only refund 10,000 out of 40,000 back, and it doesn’t compensate for the items used. I cannot use this card either because I already have a 119-rated version of the same player. For now, I have to use a 116Jairzinho and play without any substitutions except 116 Pele. I hope that timely compensation for an abrupt decision deliberately aimed at affecting players’ progress can be provided. What frustrates me is that such action was done on short notice. Never have I seen a player be removed from star signings hours into the weekly reset, especially if he had been so well known among the community for his price and remained in game for weeks. These did not indicate any upcoming deletion. I sent this to ea customer support multiple times, but every time i just get a “he was removed for his price we are sorry hope it clarifies” despite saying I was already aware. Its like talking to a bot or someone who did not even read my reports.Sanderson Park Stadium not appearing in Head to Head
I have equipped Sanderson Park as my active stadium. It displays correctly in VS Attack matches, but whenever I play Head to Head, the game always loads Olympic Stadium instead of Sanderson Park. I have already tried re-equipping the stadium, but the issue persists. Please investigate and fix this bug.
Japan, Netherlands, Portugal and Croatia Nation's Story Gallery Missing
After the latest update (today or yesterday—I’m not exactly sure), I noticed an issue with the Nation Story event. The Japan and Netherlands Nation Story chapters are completely missing. The Portugal and Croatia chapters are still available, but the Gallery section (where players can be redeemed) has disappeared. As a result, I’m unable to claim the Nation Story players even after accessing the available chapters. Is anyone else experiencing the same issue? If this is a bug, could the team please investigate and restore the missing chapters and Gallery?
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