Store Not Loading
EA Help EA Help EA Help Tuesday, March 17, 2026 EA Help EA Help 04:49 PM By using chat, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement and Privacy and Cookie Policy. https://www.ea.com/terms-of-service https://www.ea.com/legal/privacy-and-cookie-policy Please be aware we use AI translation to assist with communication 04:49 PM TECHNICAL SUPPORT Report a bug EA Help EA Help 04:49 PM Can you provide more information about how we can help you? 04:49 PM Hello EA Support, I have a problem with my FC Mobile account. My main account’s in-game store is completely blank and not loading. However, when I use a guest account on the same device, the store works perfectly. So this issue is only happening on my main account. Device: Tecno BG6 Android Version: 13 I have already tried clearing cache, reinstalling the game, and changing network, but the issue is still not fixed. Please help me fix my account issue as soon as possible. Thank you. EA Help EA Help 04:50 PM Here's an AI generated answer that could be helpful If you’re experiencing issues with your in-game store not loading, here are a few troubleshooting steps you can try: Exit and restart the app, then check again. Try turning off and restarting your device, then check again. Check the current server status for both EA SPORTS FC™ Mobile and your device’s connection. If there are any ongoing issues with the game or the servers when you’re looking for an item you’ve earned, it may not come through until the issues are fixed. Source: Where are my rewards?Head to head bug
I've played like 10 matches and I've lost 5 games due to this bug I click play and instead of directing me to the match it's stuck on loading for minutes And when I rejoin It says "match is underway" smt like that All of my head to head losses are due to this **bleep** bug While I'm stuck on loading, my opponent gets a free win against my bot who doesn't know how to play FIX THIS BUG
IMPROVEMENT OF THE GAME.
Just woken up today to complete my daily task but what i get are easier but when i get into Manager mode since yesterday i earned three stars, First match 117overall and my team is 121 overall,, Loss. second match 117overall again loss yet my team is 121 overall if you do not want people to get to 10stars please tell us so that we get to know we stop waasting our time in this **bleep**, **bleep**, trash game please...My Account hade deleted
Hello EA Support, I am contacting you because I lost access to one of my FC Mobile accounts, and I need your help to recover it. Lost Account Details: Username: 3rc OVR: 121 Level: 55 Last login: March 16, 2026 (between 2:00 AM and 3:00 AM) Account Linking: Previously linked to EA account: [edit: email address removed] Not linked to Google or any other platform What Happened: I have two accounts that I use on two different devices: First account (supermaryo, OVR 121) on LG V60, linked to: [edit: email address removed] Second account (3rc, OVR 121) on Samsung S20, linked to: [edit: email address removed] I usually switch between the accounts by logging out and logging in through EA accounts. On March 16, 2026, while trying to access my second account (3rc), something unexpected happened: The second account disappeared completely The first account (supermaryo) became linked to both email addresses The second account is no longer accessible and appears to have lost its link Device Information: Samsung Galaxy S20 (used for the lost account) LG V60 (used for the first account) Location: Yemen I believe my account (3rc) still exists but has lost its connection due to a linking issue. Please help me restore access to my account. Thank you for your support.Removal Of Mascherano Exchange
I had 86 Mascherano Evo 91 ovr sitting in my inventory , because im a returning player i didnt had the chance to eexchange them, and now the exchange is gone, this is sad for returning players that didnt get the chance to start a progresss since the new update, please bring back the Mascherano exchange, thank youMy account was hacked
I am writing regarding the suspension of my EA SPORTS FC Mobile account. The suspension is tied to the User ID. I understand my account was suspended because someone used hack version of the game and hacked my account . I acknowledge that I he violated EA's User Agreement, and I take full responsibility for my actions. The suspension details are: Error Code 0x00102710 and for hours duration. I understand that hacking or cheating is completely against the principles of a fair gameplay environment. I have learned from this mistake and firmly commit that, in the future, I will never, under any circumstances, use any form of third-party software or hack in any EA game. I promise to strictly adhere to all rules outlined in the Positive Play Charter from now on. As this is my first suspension, By recognizing my mistake and pledging not to repeat such actions in the future. Thank youI am writing regarding the suspension of my EA SPORTS FC Mobile account. The suspension is tied to the User ID. I understand my account was suspended because someone used hack version of the game and hacked my account . I acknowledge that I he violated EA's User Agreement, and I take full responsibility for my actions. The suspension details are: Error Code 0x00102710 and for hours duration. I understand that hacking or cheating is completely against the principles of a fair gameplay environment. I have learned from this mistake and firmly commit that, in the future, I will never, under any circumstances, use any form of third-party software or hack in any EA game. I promise to strictly adhere to all rules outlined in the Positive Play Charter from now on. As this is my first suspension, By recognizing my mistake and pledging not to repeat such actions in the future. Thank youVS attack my chances error, buttons not registering and in play errors.
My team rating is 121 and when I play vs attack, my chances are often same as the players with team rating of 120. I am losing 1 team rating meaning I am more disadvantaged than the opponent. Since the update, many buttons does not recognise when I press certain buttons. Especially sprint and trick. Meaning I am often "jogging" or unable to do tricks. Or shoot when I tapped pass or through ball. Even direction isn't recognising hence my player suddenly stop moving. In many occasions, my players run into each other or block goal keeper and stop moving. Or kicks the ball into a location that's not possible. Even trapping the ball will bounce the ball behind the player when he is facing the goal and heading that direction. Or ball is trapped in the opposite direction of the players direction and loses the ball. Sometimes you do the through pass and player decides to trap and bounce off him and end up going back to pick up the ball, which I had balls taken by the opposition without them having to move. Do the trick then the player knocks the ball further than usual to lose control of the ball and end up being a turnover. Gets slide tackled from behind, don't hit the ball and knocks my player but no foul has been called. This has occurred even in the goal square. Freezes often during the game play. Mostly matches of all kind.Unable to connect to EA servers
Hi EA, this is problem that needs fixed immediately it’s happening all over the world to many people and worst part about it is that the servers aren’t even down, when I try to go on pro clubs it says ‘Unable to connect to the EA servers. Please check your internet connection and try again.’ But my internet connection is completely fine as when I swap to my other account it lets me on clubs. Also a few weeks ago it wouldn’t let me on ultimate team with the same problem and it’s happening to a lot of people online please get back to me asap. ThanksGame freezing, but my internet is ok
Every time I start a match it didn't open and show me internet error even tho my internet is very good and the utoty draft event also didn't opening and it crash my game idk why this happening I cannot play any event game like Croatia nation story Utoty draft didn't show anything and just stuck and didn't let me back User id removed
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