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1170d5abf4a902b's avatar
1170d5abf4a902b
2 years ago
Solved

[Asking for Information] Last Transaction Still Processing

Hello there, i wanna report some problem who make me cannot top up on ea fc games, the problem start when the last day of fifa mobile exist and until now i cannot make any purchase on game, please pl...
  • mendozzamagic's avatar
    mendozzamagic
    2 years ago
    @1170d5abf4a902b1 contact customer service via the in-game settings menu (and don't post your user if online - only provide to customer service)
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago
Hi @retrofuture17, Apologies to confirm, you already reached out to support to take a look at your account. Did you do so via the in-game option?

retrofuture17's avatar
retrofuture17
2 years ago

Yes I already reached out via in game.

Here are some screenshots

  • tgw1982's avatar
    tgw1982
    2 years ago

    Hi. I am having the same issue. Did you get a resolution to this problem?

    • EA_Illium's avatar
      EA_Illium
      Icon for Community Manager rankCommunity Manager
      2 years ago

      [Asking for information]

      Hey Everyone, 

      If you are running into an issue with FC Mobile and running into the error  "Purchase Failed - your last transaction is still being processed..."

      Try verifying the following information first. 

      • Your last purchase shows as completed/finalized
      • You have no pending updates
      • Try closing all apps running, and relaunching FC Mobile. 

      If you continue running into issues try going through the following steps based on your device:

      Mobile (Android)

      Troubleshooting EA mobile games on Android devices

       

      Mobile (iPad and iPhone)

      Troubleshooting EA mobile games on iPad and iPhone

      If the above does not help, please let us know the following:

      • Player ID (Select the setting icon > UID):
      • Are you getting an error message? (If so what is it?)
      • What Device (make/model) are you using?
      • If possible, share a Screenshot or Clip...
      • Do you have any device or app updates pending?

      Thanks!

      • tgw1982's avatar
        tgw1982
        2 years ago

        Thank you.

        Clearing the app cache and data sorted the problem for me.

        Thanks again

  • wg158lf02geq's avatar
    wg158lf02geq
    2 years ago

    Bro have you ever got this resolved ?? I bought the star pass bundle ysterday and I never recieved it! Money for the purchase was deducted from my cash app and says purchase completed but still nothing. And now I can't purchase anything either. When I try that stupid message keeps popping up about "still processing the last transaction bs" ugh so infuriating I swear. At this point I'll wait on a damn refund so long as I'm able to make purchases again. I have the money to even re purchase the star pass so long as I get a refund on my last failed purchase smh. This problem should be resolved by now what the hell is going on ???? 😡

About FC Mobile Bug Reports

Report bugs in EA SPORTS FC™ MOBILE and see what the community is saying on this forum.1,104 PostsLatest Activity: 2 hours ago