Forum Discussion

1170d5abf4a902b's avatar
1170d5abf4a902b
2 years ago
Solved

[Asking for Information] Last Transaction Still Processing

Hello there, i wanna report some problem who make me cannot top up on ea fc games, the problem start when the last day of fifa mobile exist and until now i cannot make any purchase on game, please pl...
  • mendozzamagic's avatar
    mendozzamagic
    2 years ago
    @1170d5abf4a902b1 contact customer service via the in-game settings menu (and don't post your user if online - only provide to customer service)
retrofuture17's avatar
retrofuture17
2 years ago

Yes I already reached out via in game.

Here are some screenshots

tgw1982's avatar
tgw1982
2 years ago

Hi. I am having the same issue. Did you get a resolution to this problem?

  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    [Asking for information]

    Hey Everyone, 

    If you are running into an issue with FC Mobile and running into the error  "Purchase Failed - your last transaction is still being processed..."

    Try verifying the following information first. 

    • Your last purchase shows as completed/finalized
    • You have no pending updates
    • Try closing all apps running, and relaunching FC Mobile. 

    If you continue running into issues try going through the following steps based on your device:

    Mobile (Android)

    Troubleshooting EA mobile games on Android devices

     

    Mobile (iPad and iPhone)

    Troubleshooting EA mobile games on iPad and iPhone

    If the above does not help, please let us know the following:

    • Player ID (Select the setting icon > UID):
    • Are you getting an error message? (If so what is it?)
    • What Device (make/model) are you using?
    • If possible, share a Screenshot or Clip...
    • Do you have any device or app updates pending?

    Thanks!

    • tgw1982's avatar
      tgw1982
      2 years ago

      Thank you.

      Clearing the app cache and data sorted the problem for me.

      Thanks again

    • xVivaChivasX's avatar
      xVivaChivasX
      2 years ago

      UID 375729036871364608 

      USING A IPHONE 14 pro max 

      No updates pending 

      Tried all the other steps first hasn’t worked so far 

    • 48b4ccd63aab4e4's avatar
      48b4ccd63aab4e4
      2 years ago

      Send the information where?

About FC Mobile Bug Reports

Report bugs in EA SPORTS FC™ MOBILE and see what the community is saying on this forum.1,105 PostsLatest Activity: 37 minutes ago