Forum Discussion

1170d5abf4a902b's avatar
1170d5abf4a902b
2 years ago
Solved

[Asking for Information] Last Transaction Still Processing

Hello there, i wanna report some problem who make me cannot top up on ea fc games, the problem start when the last day of fifa mobile exist and until now i cannot make any purchase on game, please pl...
  • mendozzamagic's avatar
    mendozzamagic
    2 years ago
    @1170d5abf4a902b1 contact customer service via the in-game settings menu (and don't post your user if online - only provide to customer service)
EA_Illium's avatar
EA_Illium
Icon for Community Manager rankCommunity Manager
2 years ago

Hi @suthin67 @cbrvw58wd3zx 

Would it be possible to get the following information?

  • Player ID (Select the setting icon > UID):
  • Are you getting an error message? (If so what is it?)
  • What Device (make/model) are you using?
  • If possible, share a Screenshot or Clip...
  • Do you have any device or app updates pending?
Darioz15793's avatar
Darioz15793
2 years ago
  • Player ID (Select the setting icon > UID): my Player Id is 588376145345171456
  • Are you getting an error message? (If so what is it?) as I put in a previous message on this board I am getting a purchase failed, the last transaction is still being processed message. However my last purchase on the game was the 30th September. I have made other purchases on other games recently which have worked fine.

  • What Device (make/model) are you using? iPhone 11 Pro
  • If possible, share a Screenshot or Clip...
    screenshot is attached
  • Do you have any device or app updates pending? No software and everything up to date.
  • i recently went through deleting the app and re downloading, re signing into my account, restarting my phone, clearing my safari history, changing my Wi-Fi/mobile data. Nothing has unfortunately worked. 

About FC Mobile Bug Reports

Report bugs in EA SPORTS FC™ MOBILE and see what the community is saying on this forum.1,129 PostsLatest Activity: 28 minutes ago