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1170d5abf4a902b's avatar
1170d5abf4a902b
3 years ago
Solved

[Asking for Information] Last Transaction Still Processing

Hello there, i wanna report some problem who make me cannot top up on ea fc games, the problem start when the last day of fifa mobile exist and until now i cannot make any purchase on game, please pl...
  • mendozzamagic's avatar
    mendozzamagic
    3 years ago
    @1170d5abf4a902b1 contact customer service via the in-game settings menu (and don't post your user if online - only provide to customer service)
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @suthin67 @cbrvw58wd3zx 

Would it be possible to get the following information?

  • Player ID (Select the setting icon > UID):
  • Are you getting an error message? (If so what is it?)
  • What Device (make/model) are you using?
  • If possible, share a Screenshot or Clip...
  • Do you have any device or app updates pending?
hme5j597yfp4's avatar
hme5j597yfp4
3 years ago

@EA_IlliumI am also having the same issue

UID: 576442631847809024
Error Message: Purchase Failed, the last transaction is still being processed.
Device: IPhone 11
Updates pending: I don’t have any updates pending

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