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Leogigih's avatar
Leogigih
2 years ago

Bug, stuck claim a pack

I keep claim a pack that i got from a quest but it always appear about “internet connection” again n again.. i can’t play or running the game anymore.. only claim n loading error n claim over and ove...
Leogigih's avatar
Leogigih
2 years ago

Please someone or developer help me to fix the game 

  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago
    @Leogigih Force close app - restart device

    If en android go to device settings and clear game cache
    • Leogigih's avatar
      Leogigih
      2 years ago

      i already re download the game, but i have to keep claim that pack.. and i’m using iphone

      • mendozzamagic's avatar
        mendozzamagic
        Hero+
        2 years ago
        @Leogigih Ok - cool - there must be an issue with your account info … contact customer service and explain what is going on.

        Can you access the in game settings menu to contact them?

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