Can’t exchange tots arena packet

Product: EA SPORTS FC Mobile
Platform:iOS
What's your device's make and model? iphone 15 pro max
What's your device's firmware? 17.5.1
What is your game version? 21.0.05
In what game mode did the bug occur? Live Event
How often does the bug occur? Rarely (0% - 9%)
What happens when the bug occurs? in tots arena item I play hth match got 300 point . I charge the 92–99 packet, but system display “exceed the purchase quantity limit”,but I didn’t buy it in this new week refresh period。
What time did you see the bug? (HH:MM AM/PM) 2024/5/23 11:10 PM on beijing time

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in tots arena item I play hth match got 300 point . I charge the 92–99 packet, but system display “exceed the purchase quantity limit”,but I didn’t buy it in this new week refresh period。 I tried to restart my iPhone system and deleted fifa mobile app and reinstall fifa mobile app. But the problem remains。