Cannot get free players from UCL Chapter

Product: EA SPORTS FC Mobile
Platform:iOS
What's your device's make and model? iPhone 11
What's your device's firmware? IOS 17
What is your game version? idk
In what game mode did the bug occur? Milestones
How often does the bug occur? Every time (100%)
What happens when the bug occurs? i cant get free players from ucl chapter
What time did you see the bug? (HH:MM AM/PM) 03.05.2024 9am

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i cant get semi final players in ucl chapter. what can i do?