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gzkqoe0hihlg's avatar
gzkqoe0hihlg
Rising Veteran
2 years ago
Solved

Can't claim Mascheranos in EURO ADVENTURE

Product: EA SPORTS FC Mobile Platform:Android What's your device's make and model? Xiaomi 11 Pro 5g What's your device's firmware? MIUI global 14.0.6 What is your game version? 22.0.02 In what g...
  • mendozzamagic's avatar
    mendozzamagic
    2 years ago
    @gzkqoe0hihlg Have you already claimed the prize from 16 rounds, because per the heading at the top of the box, it is a choice between the two (same as in the final box of all the euro screens)
zh6qisn63lfh's avatar
zh6qisn63lfh
2 years ago

Its a bug,as i stated in other post,,,,had  17 rounds completed,,did the required 18,went to open the 2 mascherano pack and it says the nontradeable one was already checked meaning opened,,,,this is clearly a bug

mendozzamagic's avatar
mendozzamagic
Hero+
2 years ago
@zh6qisn63lfh No mate - not a bug - the big orange banner says “choose a reward” - it’s a choice of one or the other, you chose one and you got one.

It’s a bit strange that they don’t unlock at the same time, but like all the other end packs in Euro it is clearly labelled a choice
  • zh6qisn63lfh's avatar
    zh6qisn63lfh
    2 years ago

    Sorry for the misunderstanding,allow me to clarify,,,,,,the 2 reward choices were locked at 17 rounds,i completed 18 to unlock them,scrolled over and to my dismay the choice was already somwhow made to choose the untradeable pack which appeared with a check mark indicating it was opened,,,i am 100% sure i did not open it because ive been waiting patiently for the mascherados,,,,,this

    cant be anything but a bug

    • mendozzamagic's avatar
      mendozzamagic
      Hero+
      2 years ago
      @zh6qisn63lfh Nobody else has reported it, so if it is a bug it seems to be limited to your account … contact customer service via the in-game settings menu and tell them that you have missing content.

      Tell them you have checked on AHQ and been advised that nobody else is reporting the issue, and that community team has suggested that customer service check your game logs to confirm that you had not claimed the other player pack already.

      Let us know how you go 👍
      • Micka230888's avatar
        Micka230888
        2 years ago

        I also can’t claim them, but I already claimed the player after completing 16 rounds.

        if it’s not a bug, it was definitely not clear that it was a choice for just one of the two rewards…

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