Forum Discussion

mastakrishna's avatar
2 months ago

Can't purchase anything in-game via Google Play

Product: EA SPORTS FC Mobile
Platform:Android
What's your device's make and model? Samsung Galaxy S21 and Xiaomi Pad 6
What's your device's firmware? Latest
What is your game version? 23.1.05
In what game mode did the bug occur? Store
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I can't purchase any in-game item using real money.
What time did you see the bug? (HH:MM AM/PM) 8:20 AM

I get an in-game Purchase Failed pop up every time I try to buy any InAppPurchase.

This happens on 2 devices with 2 different Google accounts (and different EA FC Mobile profiles) and has been like that for over a month or two.

Could be related to the country (Poland), maybe somehow purchase items were not configured for Poland properly on the Google Play console?

I tried reading the logs using logcat and I can see a message saying that 0 products have been received from the Google Play catalog which seems odd.

I can provide full logcat on demand if needed.

2 Replies

  • mastakrishna's avatar
    mastakrishna
    29 days ago

    Seems like changing the device language to English helps.

    Looks like the device language (instead of in-game language) is being sent to the backend and items are not configured for Polish.

    Seems like a bug to fix ASAP as it could affect all other languages not available in the game.

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