Re: Disconnection Error 0x04000000

Hello EA FC Mobile Support,

I am experiencing a connection/disconnection problem in FC Mobile that started on September 30, 2026.

Whenever I try to play H2H or Manager Mode, the match disconnects shortly after it starts. The error displayed is:

“Disconnection Error 0x04000000 – Sorry, a game error has occurred that has disconnected you from the match.”

VSA works normally without any issues.

I have already tested a different SIM/network, but the problem continues. Sometimes I am the player who gets disconnected, while on other occasions the game says my opponent has disconnected.

This makes me believe there may be an issue affecting H2H and Manager Mode rather than my internet connection alone.

Device: Infinix Smart 9 HD

Network: MTN Nigeria (also tested another SIM)

Affected modes: H2H and Manager Mode

Working mode: VSA

Error: 0x04000000Issue started: September 29, 2026I have attached a screenshot of the error.Please investigate this issue and let me know if you need my Player ID, connection information, or any additional details.Thank you.