Re: Matchmaking issues (Lỗi tìm trận) - Division Rivals

Hi EA Support Team,

I am experiencing a critical issue after the latest gameplay update in FC Mobile. I cannot play any online matches in Division Rivals, including Head-to-Head (H2H) and VS Attack (VSA).

Every time I try to find a match, the game disconnects immediately during the loading screen or matchmaking phase, where they show OVR and stuff. In my match history, all of these games are continuously marked as "0-0”

I have already tried all the troubleshooting steps on my end, including downloading the game thrice and checking the same on my mobile data as well as Wi-Fi.

This issue only occurs when I play online matches (PvP). It seems like my account data is currently glitched or desynced on the server side.

Please review my account data and fix this matchmaking error as soon as possible, as I cannot enjoy the new update and my TOTS event progress is heavily affected. 

Thank you for your help.