Exta tome 404

Product: EA SPORTS FC Mobile
Platform:Android
What's your device's make and model? Galaxy a31
What's your device's firmware? I dont know
What is your game version? I don't know but my game version is latest
In what game mode did the bug occur? Live Event
How often does the bug occur? Every time (100%)
What happens when the bug occurs? I can't use extra time. My phone screen showed me "404"
What time did you see the bug? (HH:MM AM/PM) I don't know but It's happening now

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Help me fis this problem