Extra time not working - "Sorry, something went wrong"

Hi yenapopo​,  thanks for letting us know. We've taken a peek there and sorted it out. Could you check again and see if you can spot the message button now?

For a few days. Extra time pick is not openining.It says:Please try again later and it only shows me the exit button

Umm same problem here.. From the past 3 days

Hi, I can’t seem to find the message button onEA_Pulsar​ ’s profile either

Hey qgnlwnkp1brf​, w4kmk2phntih​ and klaaz70ovypr​,

Thanks for reaching out. I've moved your posts into this thread to help keep reports together. We're currently gathering information to help look into this. Could you check out the post pinned to the top of this thread, please, and send him a DM with the details he's asked for?

- EA_Lanna

I can't open extra time and it says sorry something went wrong, it's been like this for 2 days straight and only few people are facing this

Thanks for the heads up ProfJrB​. We've checked it out, and you should now be able to see the button. 

In terms of the details we need, you're all set. I've already noted down yours from your post before I edited it to protect your info. Thanks for getting it to us. 🙂

There is no message button on my screen
EA_Lanna​ 

Hey abuudarda​, 

Good question! Here's how you'd send a DM:

1. Open up the person's profile page. In this case, EA_Pulsar's
2. Click the purple 'Message' button to the top right-hand side of their profile
3. A message window should appear.
   1. Fill in the subject line: Extra time not working - [User Name] - [Date]
   2. Fill in the message box with the following info: 
      1. User ID (follow this link) 
      2. Device name 
      3. Connection type 
      4. Region 
   3. Then select 'Send Message'.

And your message will be sent through. 

Let us know if you have any issues sending a DM to EA_Pulsar​ and we'll look into it for you. 🙂

- EA_Lanna

Same issue for few days