I bought the Star Pass and he didn't give it to me, but he took my money
I bought the Star Pass and he didn't give it to me, but he took my money, I have proof
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi 5r95y62gl1su,
Okay, while we can't look into missing content through the forum, our support team can. Could you please reach out to our support team directly with proof of purchase and your User ID? They'll check this out for you from there.
- EA_Lanna
I spoke and was told someone would contact me in an hour, 5 hours have passed.
- EA_Lanna
Hi 5r95y62gl1su,
You did the right thing by trying to contact the support team. If a few days have passed with no response to your case, grab the case number, along with your User ID (just in case it's needed), and try contacting the support team through live support (Chat). They can use those details to pull up your account and look into things from there.
- EA_Lanna
