missing fc points

Product: EA SPORTS FC Mobile
Platform:iOS
What's your device's make and model? xsmax
What's your device's firmware? i dont know
What is your game version? 21.0.05
In what game mode did the bug occur? Store
How often does the bug occur? Rarely (0% - 9%)
What happens when the bug occurs? i got disconnect
What time did you see the bug? (HH:MM AM/PM) 9:22 AM

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i purchased fc points , but when right after purchased , i got disconnect , money has been deducted , i still cant get my fcp