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xcic9uwco3wy's avatar
xcic9uwco3wy
Seasoned Newcomer
2 years ago
Solved

Missing players that I have bought!

Yesterday I have bought 10 Lunin GK 90ovr cards.

9 of them I ranked up with Dudek

1 is left unranked.

I sold one Lunin on green rank so I was left with 8 Lunin green rank cards and 1 Lunin base card.

Today when I went into a game all of my 8 Lunin green rank cards disappeared I do not know how.

I did not put them in any exchange.

That is approximatelly 300mil of coins lost and not with my mistake.

I already have contacted customer support in game but they said that I should write here.

I play this game every day and I am paying customer that feels robed here.

Please help me with this issue and help me bring back my 8 Lunin ranked cards..

[removed]

I play on Ipad pro.

Thanks in advance.

Sveta

(cm edit removed player ID)

  • EA_Shepard's avatar
    EA_Shepard
    2 years ago

    @xcic9uwco3wy If you reboot the game, and the content that was purchased is not there, you will need to reach out to live support. Community Managers do not handle missing contact claims on the forums.

    Follow the steps Here! Someone will take a look at the logs and get back to you on what they find!

    Cheers!

1 Reply

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @xcic9uwco3wy If you reboot the game, and the content that was purchased is not there, you will need to reach out to live support. Community Managers do not handle missing contact claims on the forums.

    Follow the steps Here! Someone will take a look at the logs and get back to you on what they find!

    Cheers!

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