Missing reward - Winter 8 Pack

It's been over a month and a half still absolute radio silence from EA about this. I spent my own money on this I expect better from these guys. They're genuinely useless. Ide advice anyone with this issue to claim a refund and if they will not give you a refund post it all over the socials to see exactly what this company are like. A company this size taking your money and not giving you the stated reward is absolutely scandalous. I dont give a damn how much the player will be worth now but I've spent really money and expect a company like this to deal with it. I'm actually fuming at these EA guys now, theyve had more than enough time to sort this out!