My player disappeared!

Product: EA SPORTS FC Mobile
Platform:Apple iPhone
What's your device's make and model? 14 Pro Max
What's your device's firmware? ios 17.2.1
What is your game version? 20.1.02
In what game mode did the bug occur? My Team
How often does the bug occur? Every time (100%)
What happens when the bug occurs? Player disappears
What time did you see the bug? (HH:MM AM/PM) 9am

FC MOBILE

I opened fc mobile on my phone today. Right away, I checked my players on the lineup and substitutes/reserves. I noticed that my 94 overall untradable (National valor) player Salah is MISSING!

But the thing is, I did not add him to the players in order to train my other player/s. And I did not add and/or exchange him to the National valor player exchange or the other player exchange in the game either.

What should I do? Thanks

What should I do to get my 94 ovr untradable National Valor player Salah back? He just disappeared when I opened the game!

Hi there, @hanspaguigan11 

We're not able to help with missing content over Answers HQ. An advisor will need to look into this for you. To get in touch with one, please open a case here. Thank you.