NO Video ads

Thank you for asking. I still have no solution. It’s been extra frustrating this weekend as it’s double red gems for in game adds. Can’t understand why something that should be straightforward can’t be fixed. At a complete loss as to what to do. Missing out on all of these daily red gems is so costly as I play everyday. I have reached out for help to ea both in game customer service and sent an email to them recently. No solution still. So bummed ☹️ Thanx again for asking. Appreciate it.