Performance issue
Product: EA SPORTS FC Mobile
Platform:Android
What's your device's make and model? Xiaomi 11 Pro 5g
What's your device's firmware? MIUI global 14.0.6
What is your game version? 20.1.02
In what game mode did the bug occur? Gameplay
How often does the bug occur? Often (50% - 99%)
What happens when the bug occurs? Since latest update a couple of days ago, I noticed that response time of any action I conduct is slower, which makes usage of app annoying. But what concern me is that when I played Manager mode and the moment I entered match it started cutting my gameplay. It says "reconnecting" for the most of the match and it makes playing almost impossible. I did not managed to capture the screen when the error occurred, but it said that my network is too slow for playing head to head (I played Manager mode). And it can't be slow since I am on stable 5G.
What time did you see the bug? (HH:MM AM/PM) 10:48GMT+1
Since latest update a couple of days ago, I noticed that response time of any action I conduct is slower, which makes usage of app annoying. But what concern me is that when I played Manager mode and the moment I entered match it started cutting my gameplay. It says "reconnecting" for the most of the match and it makes playing almost impossible. I did not managed to capture the screen when the error occurred, but it said that my network is too slow for playing head to head (I played Manager mode). And it can't be slow since I am on stable 5G.
- @gzkqoe0hihlg try going into device setting and clearing your game cache … if that doesn’t help then try the following links.
It could just be that there is a lot of server activity with the update and the UCL matches - you might find that it settled back down in a couple of days
Troubleshooting
iPhone and iPad
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
Android
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
Device coverage
https://help.ea.com/en/help/ea-sports-fc/fc-mobile-system-requirements/
EA HELP and FC Mobile topic list
https://go.ea.com/HowToEAHelp
https://help.ea.com/au/help-show-more-intents/?product=fc-mobile