Player Upgrade Failed

Question

Product: EA SPORTS FC MobilePlatform:Android PhoneWhat's your device's make and model? Honor 90What's your device's firmware? MagicOS 7.1What is your game version? Latest VersionIn what game mode did the bug occur? My TeamHow often does the bug occur? Rarely (0% - 9%)What happens when the bug occurs? Upgrade didn't workWhat time did you see the bug? (HH:MM AM/PM) 3pm‌This has only happened once.I used 10 Dudek cards to upgrade my LB - Zambrotta from level 4 to 5.At this level 10 Dudek cards should equal 100% chance to upgrade, but I got a failure. Each card is 10% so my math should check out here.So I didn't get the upgrade but lost the 10 Dudeks.I asked the in-game support if I would get the 10 cards back, but they didn't give me any info... I was just wondering if they will be returned.

mendozzamagic · Answer

@Sandman_Helion  Are you sure that you had all 10 cards selected? When you have them selected the percentage meter increases until it hits 100% …

royal4ever · Answer

Even me I lost 10 cards and I sent for game support they didn’t answer me

so what’s happened with you because I have same cay

and I don’t know why game support team not answering my question

more than 2 weeks not answering

hthz801ccdx8 · Answer

I had experience when failed to upgrade my player,that costing lost 4 macherano' card.Hopefully they can return that cards back.

mendozzamagic · Answer

@hthz801ccdx8  If the meter wasn’t at 100 percent then you took your chances and lost - sorry

hthz801ccdx8 · Answer

What meter?my player able to upgrade till macherano' can use from level 3 to 4..but unfortunately many times failed and just lost Mascherano card.What a bad system. Please fix it.

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Player Upgrade Failed

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