Forum Discussion

Sandman_Helion's avatar
2 years ago

Player Upgrade Failed

Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? Honor 90
What's your device's firmware? MagicOS 7.1
What is your game version? Latest Version
In what game mode did the bug occur? My Team
How often does the bug occur? Rarely (0% - 9%)
What happens when the bug occurs? Upgrade didn't work
What time did you see the bug? (HH:MM AM/PM) 3pm

This has only happened once.
I used 10 Dudek cards to upgrade my LB - Zambrotta from level 4 to 5.
At this level 10 Dudek cards should equal 100% chance to upgrade, but I got a failure. Each card is 10% so my math should check out here.
So I didn't get the upgrade but lost the 10 Dudeks.
I asked the in-game support if I would get the 10 cards back, but they didn't give me any info... I was just wondering if they will be returned.

6 Replies

  • Even me I lost 10 cards and I sent for game support they didn’t answer me 

    so what’s happened with you because I have same cay

    and I don’t know why game support team not answering my question 

    more than 2 weeks not answering 

  • hthz801ccdx8's avatar
    hthz801ccdx8
    2 years ago

    I had experience when failed to upgrade my player,that costing lost 4 macherano' card.

    Hopefully they can return that cards back.

  • hthz801ccdx8's avatar
    hthz801ccdx8
    2 years ago

    What meter?my player able to upgrade till macherano' can use from level 3 to 4..but unfortunately many times failed and just lost Mascherano card.What a bad system. Please fix it.

  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago
    @hthz801ccdx8 There is a meter on the rank screen that shows the percentage change of success - to have 100 percent success you need:
    0-1 rank = 1 card
    1-2 rank = 1 card
    2-3 rank = 2 card
    3-4 rank = 5 card
    4-5 rank = 10 card

    Total 20 cards (including original) to 100 percent chance of reaching rank 5

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