Forum Discussion

plevcak19's avatar
2 years ago
Solved

players disappeared

Product: EA SPORTS FC Mobile
Platform:Apple iPhone
What's your device's make and model? iphone 13
What's your device's firmware? ios 17
What is your game version? up to date
In what game mode did the bug occur? My Team
How often does the bug occur? Every time (100%)
What happens when the bug occurs? when i was ranking up gavi al of my players disappeared except my starting 11
What time did you see the bug? (HH:MM AM/PM) 22:40 pm

no players left in my club except starting 11

  • Sanyosa's avatar
    Sanyosa
    2 years ago
    @plevcak19 If you did quick add in training or exchanges then the app may have used higher ovr players.
    You should contact customer service in game to check the logs

18 Replies

  • Bro the same thing happened to me I lost 3 Players which had 90+OVR, I connected to in game customer support but they didn't seem to give any proper reply, so I came here sand saw like many others are also facing the same issue, but this people are not giving any compensation also.

  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago

    @Vansh603 there is no bug that is making players disappear

    If you use the autofill for training or exchanges it just takes whatever is available - if that is a 90 OVR player for a 70+ exchange requirement then you just have to deal with it - always select individual players for training and exchange, then you will never lose a player that you don’t want to lose.

    Or if you use autofill check which players it has autofilled

  • My player Cole with ovr 87 is also missing, it is really a bad experience. I do nothing it just gone, could you please help me figure it out

  • I sold a player and it said sold but when I wanted to collect coins it said error 

    When it loaded again he was just there coins not added and it says order cannot be cancelled everytime I want to resell

    Please help

  • I had the same problem but they just disappeared I don’t use fc mobile I was playing a rivals game logged of for an hour after losing then logged on and my toty nominees disappeared I had Harry Kane and Bernardo Silva please someone help 

    my user is noodle_kxle

    im ps4 pro 

  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago

    Contact customer service via the in game settings menu - tell them you have rewards not received - DO NOT mention the word bug

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