Please help and respond to my account, Elwalker... as of today no login

Product: EA SPORTS FC Seluler
Platform:Android
What's your device's make and model? Poco x6 pro
What's your device's firmware? Android
What is your game version? FC MOBILE
In what game mode did the bug occur? Gameplay
How often does the bug occur? Rarely (0% - 9%)
What happens when the bug occurs? i can't get into the game
What time did you see the bug? (HH:MM AM/PM) 21:30

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please respond