Forum Discussion

Re: Did not receive Star Pass after purchase

Hello, i bought  Star pass mini for 25zl and pass didnt Works and i dont give the presents 

1 Reply

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    9 days ago

    Hey 5be352782c98b1d5​,

    I moved your report over here. Please refer to the information pinned at the top and reach out to the Customer Support team as well if you don't see the Star Pass unlocking correctly after your purchase. 

    Do check your order history to confirm the purchase went through correctly, and wait 24 hours before contacting an advisor from within the game; something might have gone wrong with the payment, or it might be just a delay. Thanks!