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EA not answering my emails and appeals
I am playing this game for many years now, and suddenly when I tried to open the game it wouldn't let me cause I was suspended. I am pretty sure I didn't do anything wrong or against EA rules. I ve sent appeals and emails but nobody is answering. I feel like I am being ghosted from a game that not only I have spent many hours, but also some money. The whole situation really disappointed me. Is there a way to get a clear explanation why I was suspended, or at least get something like an answer?!Unknown player card
Hi everyone I am in Mannan Mahajan from India today now only I played FC mobile with my ID name Sk_sabir 122 ovr I play attack versus attack match the person in my opposition was having a unknown card of Mbappe that do not exist in the game I request you to please do enquiry his name in the game is SPIDEYMAN THANK YOU I REQUEST YOU TO PLEASE HELP MEWebstore Sync Error: "This EA Account is not currently linked"
Hi EA Community Team, I am experiencing a persistent server-side synchronization error on redeem.fcm.ea.com. In-game status: My FC Mobile account displays a green checkmark next to "EA Account" ([edit: email address removed]). Webstore status: When logging into redeem.fcm.ea.com with the same EA Account, it throws the error: "This EA Account is not currently linked to an FC Mobile Account". EA Account Email: [edit: email address removed] Player UID: [CM edit – UID removed for your safety. Please never post it on public forums.] Devices: Samsung Galaxy A07 & Xiaomi EA Support (Case logged by Mamta) confirmed my account age is adult status and acknowledged this as a known server-side sync issue, logging a report. Since standard device/browser troubleshooting (cache clear, incognito, different browsers) does not fix this, could a Community Manager please flag my UID ([CM edit – UID removed for your safety. Please never post it on public forums.] ) for a manual backend account sync update? Thank you!Error at loading screen - Unable to access the configuration of current build
Retry[2CUJmydsf_Ada4R4Cy__BI] Unable to access the configuration of current build. Please reboot the game and try again later. 0x20820000|00038FFFFFFFF|00B50F9F|2CUJmydsf_A its just mine only or? CM: Edited thread title to provide additional context.FC Mobile 60/90/120 FPS or graphics settings unavailable on specific devices
Hello EA team, I'm writing to report a performance issue on my Infinix Hot 40 Pro, which is powered by the MediaTek Helio G99 processor (8GB RAM, 120Hz display). The 60 FPS option is completely unavailable in EA SPORTS FC Mobile, even though this chipset is more than capable of handling it. Other graphic-intensive games run at 60fps and above on this device without any issues. This is clearly not a hardware limitation — it's a missing software optimization on EA's side. Many players with Helio G99 devices are facing the same problem, and we'd appreciate an official response and a fix in an upcoming update. Please add Helio G99 to the list of supported devices for 60 FPS. Thank you.Issues with redeeming Free Rewards in FC Mobile
Good morning, I hope everything is fine. I initially had some issues with the wrong date of birth set on the system, but after the help of the Customer Support I had that issue fixed and now there is the correct birth date on the website. After this, I tried accessing the online FC Mobile Webstore for some rewards but I am unable to redeem them, as per screenshot attached, as it says that I am still underage (With my correct birth date this is not the case, but with the old wrong birthdate I would still be under 18). I tried signing out and back again, and closing all the related tabs but still this wouldn't work. What do you suggest doing? It seems that at the moment, the webstore hasn't yet acquired the new birthdate as information. Thank you for your support, Have a nice day ahead.
Match Screen Freezes / Game Stops Responding During Ranked Match
Issue Description: While I was simply playing a normal Ranked Match, the game suddenly stopped responding and the match screen became completely stuck. The match itself was no longer progressing properly. I could only open the Emote/Emoji section and the Substitute Player section, while the rest of the match controls and gameplay were unresponsive. I could not properly control my players or continue playing the match. The game remained stuck like this, and as a result, I was unable to continue the match normally. I eventually lost the game because of the freeze, even though the issue was caused by the game becoming unresponsive. I have attached a screenshot showing the exact state of the match when the issue occurred.Downloading resources freeze in vsa at 100%
I am using realme p1 5g mobile & have access to 5g internet in mobile & also wifi connection. I am experiencing freeze in downloading resources when I start a vsa ranked matches often. Downloading resources from 25% to 100% taking very long in most of the matches when I experience this error. Kindly resolve this issue!!!Serious game glitches
Hello, I’m experiencing a serious freezing/glitching issue in FC Mobile. The game suddenly freezes for a few seconds at very important moments during matches. For example, when I’m about to score a goal, the entire game can stop responding. When it starts working again, I have already lost the ball. The same thing happens when my opponent is about to score. The game freezes, and by the time it resumes, I have already conceded the goal and have no chance to react. My network connection is good, and my FPS is set to the highest possible setting. I have also reduced all other graphics/settings to the lowest possible level while keeping FPS at the highest. I even created a dedicated gaming mode for FC Mobile that stops other apps from running in the background whenever I open the game, but the problem still continues. So I don’t believe the issue is caused by my network, FPS, background apps, or graphics settings. The freezing happens repeatedly during critical moments of gameplay and is seriously affecting my matches. Please investigate this issue and let me know if there is a fix. I would really appreciate your help. [Thread moved from FC 26 EN to FC Mobile EN. EA_Claus]
Unresolved Technical Issue (Game Crash) - 3+ Months, No Resolution
I've been dealing with a technical issue in FC Mobile for over 3 months now - the game doesn't work properly and keeps throwing an error that stops me from playing. Every time I contact support, the case just gets passed to a new advisor in the same department, and nothing actually gets investigated or fixed. This has happened repeatedly over the past 3 months with zero progress. I'm posting here because I'm hoping a moderator or someone with more direct access to the EA team can help escalate this properly, since frontline support clearly isn't resolving it. Happy to share screenshots, error details, device info, or previous case numbers if that helps move things forward.
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