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Didn't receive Dreamchasers compensation
<removed> Hello, I did not receive the Dreamchasers compensation rewards in FC Mobile. I log in daily but no gift or rewards appeared in my account. Please check my account and fix this issue. Player ID: <removed> [CM edit - descriptive title and removed Player ID for account security]
I can't access the EA FC mobile Webstore
I can't access my EA web store fc mobile. I used my login email address and password, and when I did that, it did not connect. Instead, it redirects me to log in again. This issue has been happening for a while. I have spent money on this game, and I am looking forward to hearing from you as soon as possible to fix any bugs or errors from your side. If I can't access my webapp, then I don't think I can log back into my account on fc mobile using my email address and password.For Developers
That's it, you developers or creators of this game or its technicians, please try to play the game that you create and manage this. Then, feel what we feel is good from bugs, traffic jams, and even some use cheaters that make players very uncomfortable in playing Especially for android users. If you feel it, fix it immediately. "Man will not feel what others feel before he feels for himself"FC Mobile 60/90/120 FPS or graphics settings unavailable on specific devices
Hello EA team, I'm writing to report a performance issue on my Infinix Hot 40 Pro, which is powered by the MediaTek Helio G99 processor (8GB RAM, 120Hz display). The 60 FPS option is completely unavailable in EA SPORTS FC Mobile, even though this chipset is more than capable of handling it. Other graphic-intensive games run at 60fps and above on this device without any issues. This is clearly not a hardware limitation — it's a missing software optimization on EA's side. Many players with Helio G99 devices are facing the same problem, and we'd appreciate an official response and a fix in an upcoming update. Please add Helio G99 to the list of supported devices for 60 FPS. Thank you.Subject: URGENT: Accidental High-OVR Exchange - Request for IMMEDIATE Review
Dear EA Community Managers and Support Team, I am writing this post as a last resort because I have spent over a week stuck in a loop of automated responses and being dismissed by the standard chat support. As a loyal player who has invested heavily in this game (over 700€ to build my 123 OVR team), my current experience is being massively damaged by a single UI-related mistake and the subsequent lack of human assistance. The Incident: On March 30, 2026, at 20:18, I packed two of my most valuable duplicate players (117 Kimmich and 116 Carragher). Just a few minutes later, at 20:25, while navigating the cluttered and often confusing Exchange UI, I accidentally selected them for the "03 Extra Time" Exchange. Because the interface does not sufficiently distinguish between 110 OVR fodder and elite 116/117 OVR items during the bulk-selection process, this grave error happened in a split second. The Proof of Intent: I received 44,050 03 Extra Time Tokens in total for this accidental exchange. I want to emphasize that these tokens remain completely untouched in my account. I have not used them because I never intended to make this trade. They are sitting there as 100% proof that this was a mistake. I am more than willing to have these tokens removed from my account in exchange for the return of my two players. The Support Struggle: I have opened multiple tickets, sent emails, and spent hours in chats (latest Case #241598987) with no success. Each time, I am met with scripted answers telling me "exchanges are final." However, on April 2nd, an agent named Abhishek promised a specialist review. Since then, I have been ignored or told to "just wait," while the clock is ticking. The Deadline: This is not just about the loss of the players. Because these duplicates are missing, I am unable to complete the Valverde Exchange, which expires tomorrow. If this is not resolved today, I will lose the opportunity to get a card I have spent a lot of money and time preparing for. My Criticism of the System: It is unacceptable that the UI allows for such a high-stakes error without additional safeguards or a "lock" mechanism for high-OVR duplicates. Treating a 110 OVR card and a 116/117 OVR card as the same in a selection environment is a massive design flaw that punishes dedicated players. I am not asking for a free handout; I am asking for a manual correction of a documented UI error for a high-value customer. I expect a human response and a resolution that reflects the level of investment I have put into your product. Case Number: 241598987 Account OVR: 123 UID: removed I look forward to your immediate feedback. Kind regards, ZLATAN4EVER Attachments: Proof that I opened the Pack and received both players. A screenshot of that Pack A Screenshot of the 03 Extra Time Token Exchange requirements A Screenshot of the 03 Extra Time Token Exchange section with the 44,050 Tokens at the Top. Proof that my Investment is true(not screenshoted every purchase, but it is definitely more than 700€) Proof that Valverde expires in ten hours time so immediate action is required.Asking for help to receive an order I made
Dear EA, I made a purchase order for the ucl premium star pass(109 GHC), the order was made on Sunday 12 April at exactly 06:29pm. Since then I haven't received anything from you. I made several reports to the customer services in game but repeatedly ask me to send receipts of payments which I have done severally. I would be very amazed if you would be able to help me get my rewards back. Thank you 🤝My activities don't work anymore
The Activities button is not working. It shows a message saying, “Sorry, Activities are not available.” I have tried clicking the button multiple times and even uninstalled and reinstalled the app twice, but the issue still persists. Please help resolve this issue as soon as possible. Edit:The accounts name is RonaldoSui,OVR is 118 and UID is removed Thank you.
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