The exchange only gives 1 player instead of 3

Product: EA SPORTS FC Mobile
Platform:iOS
What's your device's make and model? iPhone 15 pro
What's your device's firmware? Ios
What is your game version? Newest
In what game mode did the bug occur? Live Event
How often does the bug occur? Every time (100%)
What happens when the bug occurs? The exchange only gives 1 player which is supposed to give 3
What time did you see the bug? (HH:MM AM/PM) 10:20

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The exchange only gives 1 player which is supposed to give 3. It has done me 3 times!