Unable Claim Conmebol Libertadores Group Stage reward

Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? Redmi Note 12 Pro
What's your device's firmware? MIUI Global 14.0.4
What is your game version? 20.0.03.287018
In what game mode did the bug occur? Live Event
How often does the bug occur? Every time (100%)
What happens when the bug occurs? Conmebol Libertadores Group Stage event reward always shown claimed even though I have not complete any matches and claim the reward. This happen since last Friday.
What time did you see the bug? (HH:MM AM/PM) 14:05:11 PM

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Conmebol Libertadores Group Stage event reward always shown claimed even though I have not complete any matches and claim the reward. This happen since last Friday.