Forum Discussion

2 years ago

Zidane event locked

Hi, i have reached 300 tickets for unlock zidane next stage but the game keeps saying i have reached maximum number of purchase. First time i have opened the pack the game turn off and after reopenin...

EA_Illium

EA Staff (Retired)

2 years ago

Hi @MarcoBazzo94

Thanks for sharing your experience with FC Mobile, Depending on your device can we try going through our troubleshooting guide?

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

If this continues would you be able to share the following information in a Private Message?

Player ID:

Device (make/model):

Screenshot of the event stages:

Are you getting an error message?

Is this the first time trying to unlock this stage?

Cheers,

MarcoBazzo94
2 years ago
Hi, i've tried all the guida you suggests me but nothing worked.
Where do i reach my player id? (Not very good with tech)
I play on android, OnePlus 9 pro. The system tells me i have already purchased the step.
First time claming it my game crashed, and when i logged in again it says that to me.
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hi @MarcoBazzo94 You can follow the information here, on how to find your player ID
  - MarcoBazzo94
    2 years ago
    @EA_Illium 759678242686173184 that's it
- mendozzamagic
  Hero+
  2 years ago
  @MarcoBazzo94 What happens when you press the big green claim bar in your first screenshot?
  - MarcoBazzo94
    2 years ago
    The game says that i've already reached the buyable limit