Banned by mistake or error

Hello EA Support,  

After the FC Mobile 26 update, my account is stuck on the loading screen.  

I have already tried clearing cache, reinstalling the game, and logging in on different devices and networks, but the issue remains.  

Important details:  

- My other account works fine.  

- I received a message that says there is no ban on my account.  

- This issue seems to affect only this account.  

Please help me reset/fix my account from the server side.  

UID: 877311998999494658

Device: samsung m14 4g 

Region: algeria

Thank you.