Bad customer service experience
I am facing a bad customer experience recently regatding the new retor star event. In retro arcade, u should collect retro star token to play ur daily quest, but ur daily quest cannotnbe play after 1...
Forum Discussion
If what you said is correct. Then this retro star was very miss leading the player. If u cannot play again why is there a after 2nd win reward. As u cannot get the 2nd win reward if u atleast win 1 time or the 1st time. Either you just finding a way to give me an answer or retro star is miss leading. As ur customer service did replied to me before that it might be device issue. Just to let u know i replied that i play the game with same account on both android and ios devices. Is not about i like this format or that format. Is u wanna finish the whole event yet information given is miss leading or ur rules wasnt very clear. Please look into in the future. And also looking into ur customer service, please do not replied that ur customer service had limitation hence what they can do is limited. If they cant find a solution cant they escalate to they leader or manager? Rather than replied any answer which not related to the problem just to get the case close.
@8tebk266yedb If you fail to complete the whole path (ie. you fail the second match) then the path is locked and re-opens the next day.
You then need to complete the whole path again, which means that you will have to replay the initial skill game and the first match, as well as the second match that you have not yet completed.
When you are completing something for a second time you get lesser rewards.
Unfortunately customer service has knowledge of account issues, but not so much individual game play - the advice they gave you about device issues is not correct and this will be passed on to them - they try to help out, but on gameplay they just refer you here so that people who actually play the game can provide assistance.
The event itself is not the clearest - and that information has been passed back on to the design team.
You then need to complete the whole path again, which means that you will have to replay the initial skill game and the first match, as well as the second match that you have not yet completed.
When you are completing something for a second time you get lesser rewards.
Unfortunately customer service has knowledge of account issues, but not so much individual game play - the advice they gave you about device issues is not correct and this will be passed on to them - they try to help out, but on gameplay they just refer you here so that people who actually play the game can provide assistance.
The event itself is not the clearest - and that information has been passed back on to the design team.
- @mendozzamagic You sure about repeating everything? If repeating gets us into position to get the same rewards again then we can manipulate to get higher amount of retro points like that. Or we just repeat everything and we get only rewards we haven't already claimed?
- @Sanyosa You get the main rewards when you complete it the first time - if you fail any aspect then you start again the next day, but fir each aspect that you had previously completed, you get something like 1,000 coins when you completed it again in your attempt to complete the path.
You also don’t get the vanity item for completely each path in one attempt- @mendozzamagic Thanks for the info. I thought for a moment some could exploit the replay.
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