Hi Community manager..
You are correct!! They're no "pack luck"...but
You are incorrect with players odds.
I am relatively new to this games. I started at the end of winter wonders.
During Toty's event I was able to pull Maldini, Rivaldo and schweinsteiger. Also was able to get on average 800 shards per a week.
Pitch beats..bad pulls..low ova but still managed to get about 700/800 shards a week.
Tots event is the worst..its end of week 3 and in total I have just reached 1000 shards. 3k gems for 10 shards is just not worth it...
So while some players have good pulls is based on certain in-games criteria!! Which is in the coding that allow certain players to obtain good pulls. Will not go into detail about those criteria but if you are involved in development I am sure you will understand this.
I feel your pain "newcomer" but don't let this get you down. One user spent over 100k gems and mostly got 10 shards per a pull..just keep grinding and write it off as a bad event. Hopefully something better will come up soon.