Forum Discussion

l3ocynacxhgp's avatar
l3ocynacxhgp
Rising Traveler
10 days ago

Losing of gems but not getting player in return

I was about to open a pitch beats 3k gems pack, I clicked the pack, it was just about to open suddenly network stops working and as usual fc mobile loading sign comes in. I waited for about 5 minutes...
discussion
mendozzamagic's avatar
mendozzamagic
Hero+
8 days ago

contact customer support via the in-game settings menu and tell them you have purchases not received

explain exactly as you did above and do not mention the work bug in any circumstances - it's not a bug, its an account issue where you had purchases not received 

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