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17DaeNeryS's avatar
2 years ago

My store is not opening

My store is not opening. When i open store it doesn't show me any packs or store stuff 

9 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @17DaeNeryS 

    Please give the troubleshooting steps below a shot, depending on your device:

      

    Android 

    iOS 

    This will make sure that everything is up-to-date.

  • i have done all the solutions but not getting displayed the store

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    When was the last time you could use the Store tab on your account? 

  • Approximately 15 days before.

    Previously it happening sometimes but after 1 , 2 days store comes . 

    Now it's very long time there are quests regarding store and I can't access to it please help 😭.

  • Approximately 15 days before

    Previously it happening sometimes but after 1 , 2 days store comes 

    Now it's very long time there are quests regarding store and I can't access to it please help 😭

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Do you have any VPNs installed on your device?

    Can you try using a different network and connection type to see if that makes any difference? 

  • No with VPN also store is not displaying

    I have one question is that - my players limit is reached I have 1,450 players that's why I can't access to store 

    it could possible because of player limit reached ?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Just to confirm, have you checked if your device has enough free storage space?

    Is the account you are using linked to Facebook? 

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