If it has been more than 24 hours, please gather your proof of purchase as explained in this link and reach out to the team again so they can review it for you.
Community ManagerHey jegk33nk2xn1 Thanks for joining our forums.
Have you checked the purchase status in your store purchase history to see whether it has already been completed? The transaction may be still processing.
Please also try clearing the cache data and restarting your device, just in case that helps everything sync properly again. If you still need to verify your purchase, please use the in-game Customer Service tab for further assistance.
I have checked and got the confirmation mail as well and also tried the in game customer service they tell that wait for 24 hours but it has been more than 24 hours , what to do now
